Welcome to our website. By accessing, browsing, or purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, you should not use our website.
1. General Information
These Terms & Conditions govern all purchases, website usage, and interactions with our services. We reserve the right to update these terms anytime without prior notice.
Your continued use of the website means you accept any changes made.
2. Eligibility
By using our website, you confirm that:
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You are at least 18 years old
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You are legally capable of entering into a binding contract
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You will provide accurate, complete, and updated information when creating an account or placing an order
3. Product Information
We aim to display accurate product descriptions, sizes, colors, and images; however:
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Colors may vary due to screen settings
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Measurements may have slight variations
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Stock availability is subject to change without notice
We reserve the right to correct any product errors, pricing mistakes, or listing inaccuracies at any time.
4. Pricing and Payments
All prices displayed include VAT (if applicable). We accept secure online payments through trusted third-party payment processors.
By placing an order, you confirm that:
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Payment details provided are accurate
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You have authorization to use the payment method
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The transaction may be subject to fraud checks
We may cancel orders if payment cannot be verified.
5. Order Confirmation
Once your order is placed:
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You will receive an order confirmation email
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Orders are only accepted once processed and dispatched
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We may reject or cancel an order due to stock issues, incorrect pricing, or suspicious activity
If your order is canceled, you will be notified and refunded promptly.
6. Delivery Terms
Our delivery includes:
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Same-day or next-day delivery in selected areas
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Nationwide delivery based on postcode
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Contact before delivery with an estimated 2–3 hour time window
Delivery may be delayed due to factors beyond our control such as:
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Weather
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Traffic
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Road closures
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Accidents
Customers are responsible for providing correct address and contact details.
Handling charges apply if no lift is available, as mentioned in the Delivery Policy.
7. Returns & Refunds
We follow a fair and transparent return policy. You may request a return under the following conditions:
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Return within 14 days of receiving the product
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Items must be unused, undamaged, and in original packaging
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Refunds are processed after inspecting returned items
We reserve the right to refuse refunds for:
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Damaged goods caused by improper handling
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Used or assembled items
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Items returned without original packaging
Return shipping charges may apply depending on the situation.
8. Cancellations
You may cancel your order before dispatch. Once dispatched, cancellations fall under the returns policy.
We reserve the right to cancel an order due to:
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Payment issues
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Stock unavailability
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Incorrect pricing
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Delivery limitations
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Suspicious activity
9. Warranty & Liability
All products come with a standard warranty as per product type.
We are not responsible for:
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Damage caused by misuse or improper assembly
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Wear and tear
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Customer handling errors
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Third-party modifications
Our liability is limited to the product purchase price only.
10. User Accounts
When creating an account:
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Keep your login details confidential
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You are responsible for all activity under your account
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Notify us immediately if you suspect unauthorized access
We may suspend or delete accounts involved in fraud or policy violations.
11. Intellectual Property
All website content, including:
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Images
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Text
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Logos
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Product descriptions
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Layout
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Design
is the property of our company and protected by copyright laws. Unauthorised copying or use is strictly prohibited.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for:
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Their content
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Their policies
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Their practices
You access third-party sites at your own risk.
13. Limitation of Responsibility
We are not liable for:
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Technical issues
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Website downtime
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Delays in service
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Loss of data
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Consequential damages
Your use of the website is at your own discretion.
14. Governing Law
These Terms & Conditions are governed by and interpreted according to the laws of the United Kingdom. Any disputes will be handled in UK courts.