At Taraks Furniture, we’re committed to giving you a worry‑free shopping experience. If something doesn’t meet your expectations, this policy explains how returns and refunds work, step by step.
1) Your cancellation and return rights
14‑day right to cancel
For most online purchases, UK consumer law provides a minimum 14‑day cancellation period from the date you receive the goods. Trusted consumer guidance notes that this is the minimum time a seller must allow and also explains refund timing after cancellation. Which?
What this means for you:
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You may cancel your purchase within 14 days of receiving the goods.
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After cancelling, you generally have another 14 days to return the goods, during which you must send them back or provide proof of return. Which?
These rights are a baseline; we may choose to provide even clearer or easier terms in our own policy.
2) When you can return an item
To qualify for a standard return:
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The item must be unused and unassembled, with all original packaging intact.
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It must be returned in the same condition it arrived.
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The return must be initiated within 14 days of delivery.
If these conditions are met, you can request a return even if you simply changed your mind—within the time window above.
3) Faulty or damaged items
If an item arrives damaged, defective, or not as described:
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Contact us immediately—preferably within 48 hours—to report the issue.
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Share photos or videos clearly showing the problem.
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Keep the product and packaging until the issue is resolved.
Once verified, we will offer either:
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A replacement, or
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A full refund, depending on availability and your preference.
For faulty or damaged goods, we cover return and associated replacement costs.
4) Items not eligible for return
To preserve quality and fairness:
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Assembled or partially assembled products cannot be accepted for return.
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Items returned without their original packaging or in a used, altered, or damaged condition may be refused or subject to a deduction.
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Customised or made‑to‑order items, if ever offered, may be excluded from standard returns (we will clearly state this if applicable).
If your item has been assembled, do not dismantle it for a return—contact us instead to explore your options.
5) Assembly guidance and risks
Because assembly can make inspection difficult:
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Do not assemble an item if you suspect a defect or damage.
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If you notice any problem while assembling, stop immediately and reach out.
We’ll advise next steps and, if needed, provide replacement parts or guidance at no extra cost.
This approach helps us quickly determine whether an issue is due to a manufacturing fault or other cause, and prevents loss of return eligibility.
6) Missing parts or accessories
If parts are missing from your delivery:
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Notify us as soon as possible with details or photos of what’s missing.
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We will send the missing components free of charge promptly.
This ensures your furniture can be completed without unnecessary delay or inconvenience.
7) How to request a return or refund
To start the process, email:
Include:
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Order number
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Name and contact details
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Reason for return or refund
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Photos/videos if the item is faulty, damaged, or missing parts
Our team will respond quickly with return instructions, including whether we arrange collection or provide a return address.
8) Refund timing and method
Once we receive and inspect your returned item:
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Refunds are typically processed within 5–10 working days.
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Refunds are issued to the original payment method unless agreed otherwise.
If we must deduct for damage, missing packaging, or other issues beyond normal handling, we will clearly explain any adjustments.
9) Our promise to you
Taraks Furniture strives to offer reliable, quality home furniture, fair pricing, and easy UK-wide service. When things don’t go perfectly, we aim to resolve issues quickly and fairly so you can enjoy your home with confidence.